Hotel Policies

Guarantee Policy

A credit card is required to guarantee the reservation.

Bank: BBVA
Beneficiary: CERTESA in Puerto Escondido
Account: 0186679277
Interbank CLABE: 012610001866792777
Swift Code:

Type of deposit required to guarantee the reservation:
( X ) 1 Night Deposit: During long weekends and mid-season.
( 50% ) Percentage of the stay
( 20 DAYS ) Deadline to make the deposit and send the voucher to the hotel before your arrival during high season (Holy Week and Christmas).

Cancellation Policy
Cancel up to 24 hours before the arrival date to avoid charges during low season.

No-Show Policy
In case of a no-show, one night’s stay will be charged during summer.

Extra Person Policy
An additional charge of $18.00 USD will apply starting from the third person in the same room.

Children Policy
Example 1:
Children are considered up to 9 years old. Children aged 10 and above will be charged as adults.
Example 2:
2 children under 9 years or over 10 years can share the room with 2 adults.

Pet Policy
Sorry, pets are not allowed.

Overbooking Policy
In the event that the hotel cannot provide the lodging service contracted by the consumer with a reservation made through INTERNET POWER, the hotel will, on its own accord, find suitable alternatives to fulfill the contracted service, which will be at least equal to or better than the originally contracted benefits.

The hotel will pay a one night stay plus taxes at a similar Hotel.
The guest will be transported by the hotel to the new hotel.
The guest will be permitted at least one phone call to his house or office.